Inside this article learn about our Curbside Pickup Alert Service that is designed for Restaurants and other businesses that provide To-Go or Curbside Pickup Orders.
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Use SMS Text for efficient Curbside Pickup Alert Service
Like many business owners and customers, we are adjusting to the new reality of social distancing and curbside pickup! Almost all restaurants and businesses across the U.S. have experienced impacts and restrictions of some kind due to the COVID-19 pandemic. Curbside Pickup Alerts, also called Curbside Arrival Alerts, are keeping restaurant staff and customers safe.
We feel for all the small business owners who had to leap into resiliency and survival mode, or temporarily close. We immediately responded to emphasize many of our existing contact-free options for clients of our loyalty and SMS Text marketing programs. Related: The Brave New World of Social Distancing Many businesses of all types and sizes want to continue to serve customers, however, they now experience service bottlenecks once they have implemented a Curbside Pickup Service option.
Let us create a custom text solution and message flow for your business to streamline operations. Our Curbside Arrival Alerts will make your operation run smoothly.
Mobile High 5 has implemented a Live Stream InBox, so you can view text alerts when a customer arrives for pickup. Stream the inbox on a tablet, laptop or TV screen.
See how chains are automating curbside pickup.
Curbside Pickup alert - A More Efficient Curbside Pickup process
1) Order Placed
Provide the customer with a reference identifier for their order, say order number & last name. Tell them the instructions to text in when they arrive.
2) Customer Arrival
Customer texts a keyword (for example, CURBSIDE) to a dedicated toll-free number. They receive an Automatic Response requesting their Order ID (for example their first and last name and color, make of car – whatever you need to accurately identify customer). Their response & mobile number show up instantly in your Live Stream Inbox!
We can set up an automatic reply to acknowledge their arrival and/or you can respond with 2-way text with an individualized response regarding the status of their order.
3) Order Delivery
An associate delivers the order to the customer in their vehicle. Move the arrival messages to a completed folder to keep the stream clean with new arrival messages.
One advantage to our Curbside Pickup Solution is that you will not need to tie up your existing take out line to deal with customers arriving for pickup orders. Also, we can Set Up Your Business Line(s) for SMS Text Capability or acquire a new number for you.
We can setup A curbside Pickup alert Service For You Quickly - let's connect
We encourage you to reach out to us:
- Use our calendly link to schedule a complimentary discovery session and personalized walkthrough;
- Email us;
- Call us between the hours of 9 AM to 5 PM Eastern Time;
- Complete the Contact Form Below or
- Text CURBSIDE to 59925, Reply Y, and follow the prompts.
- Reply STOP to Cancel; Reply HELP for Assistance.
- Message & Data Rates May Apply
Talk to us. We have plenty of ideas and offers to help you stay engaged with your valuable customers during this unprecedented time. Separately, we can also set up a loyalty campaign to capture customer’s mobile numbers to build your customer list. Then you can keep customers up to date for your grand reopening or to send curbside pickup alerts or special offers via text.
This works perfectly if you are setting up new services or products. For restaurants, communicate a new menu, new specials or family-style options that are offered on certain days or times.
We also offer geo-location Mobile Wallet Services. With this pandemic, use of Apple & G-Pay Mobile Wallets is on the rise! A brilliant idea is to add our mobile wallet option and link that to a location of a local grocery store. Once customers save the mobile pass to their wallet by scanning a QR code, you can send a push notification with a special offer!
Barbara Casey
Barbara Casey is a customer engagement expert with 30+ years of experience. She has worked with companies of all sizes to help them design programs to communicate more effectively with their customers. With the power of SMS text for customer engagement, her full-service agency, Mobile High 5, focuses exclusively on the mobile channel. Ms. Casey is a sought-after expert advising companies about unique ways to leverage SMS text.